We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@cocojc.com.au
Returns will need to be sent to the following address:
102A/Midland Gate Shopping Centre,
274 Great Eastern Hwy,
Midland WA 6056
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at hello@cocojc.com.au.
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return and let you know if your refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@cocojc.com.au.